Privacy Policy

Last updated: 28 February, 2025

At +27 11 123 4567, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal information: Including your name, contact details, ID number, and shipping address when you place orders or communicate with us.
  • Automatically collected information: Such as your IP address, browser type, and device information collected through cookies and similar technologies.
  • Third-party information: We may receive information about you from third-party services when you opt to connect these services to your account.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders and provide customer support.
  • Respond to your enquiries and requests.
  • Improve our website functionality and enhance user experience.
  • Send you promotional communications (with your explicit consent).
  • Comply with legal obligations under South African law.
  • Prevent fraud and ensure the security of our website.

3. Sharing and Disclosure of Information

We may share your information in the following situations:

  • With trusted service providers who assist us in operating our business (such as payment processors and delivery services).
  • To comply with legal requirements, court orders, or governmental regulations.
  • In connection with a business transfer, merger, or acquisition.
  • With your consent, or as otherwise disclosed at the time of data collection.

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, or damage. We regularly review and update these security measures. However, no data transmission over the Internet can be guaranteed to be 100% secure.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information that we hold.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where there is no good reason for us to continue processing it.
  • Object to processing of your personal information.
  • Withdraw consent for direct marketing communications.

To exercise these rights, please contact our Information Officer at the details provided below.

6. Cookies and Similar Technologies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. For more details about how we use cookies, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to websites operated by third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of those websites.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Cross-Border Transfers

Any transfer of your personal information across borders will be done in accordance with POPIA requirements, ensuring an adequate level of protection for your data.

10. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

11. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions or concerns about this privacy policy or our handling of your personal information, please contact our Information Officer:

  • Email: [email protected]
  • Physical Address: 1st Floor, 173 Oxford Road, Rosebank, Johannesburg, 2196, South Africa
Important notice: This privacy policy has been prepared in compliance with the Protection of Personal Information Act (POPIA) of South Africa. You have the right to lodge a complaint with the Information Regulator at [email protected] if you believe we have violated your privacy rights.